Privacy Policy

1. About this policy

JSR PRESTIGE GROUP PTY LTD, ABN 82 674 097 173, trading as Gosford Prestige (“we”, “us” or “our”), provides premium autobody repair and detailing services for prestige and luxury vehicles.

This Privacy Policy explains how we collect, use, store and disclose personal information through our website, gosfordprestige.com.au, and when responding to enquiries submitted through it.

This policy is limited to our website and related enquiry handling. It does not describe all information-handling practices associated with workshop services, insurance claims, payments or in-person dealings.

2. Information we collect

When you submit an enquiry through our website, we may collect:

• Your name.
• Your email address and phone number.
• Your address, if you provide it.
• Information about your vehicle and the services you are interested in.
• The contents of your enquiry and any other information you choose to provide.

If you provide photographs as part of an enquiry or subsequent correspondence, those photographs may also contain personal information, such as vehicle registration details.

Our website hosting provider may also process technical information when you visit our website, such as your IP address, browser and device information, and the date and time of your visit, to operate and secure its services.

Please do not submit driver licence copies, payment card details, insurance documents or other confidential documents through the general website enquiry form. Contact us first so we can discuss an appropriate way to provide any information needed.

3. How we collect information

We collect personal information directly from you when you:

• Complete an enquiry form on our website.
• Provide further information by email or phone in connection with a website enquiry.

Our website is built and hosted using Webflow. Information submitted through our website forms is processed through Webflow and sent to our administration email address.

You can choose not to provide personal information. However, without sufficient contact details or information about your enquiry, we may be unable to respond or assist you.

4. How we use information

We use information collected through our website to:

• Respond to enquiries and requests for information.
• Discuss your vehicle and the services you require.
• Prepare or arrange quotes and appointments you request.
• Follow up on your enquiry and maintain related correspondence.
• Operate, maintain and protect our website and enquiry systems.
• Meet applicable legal obligations and address disputes.

Submitting an enquiry is not, by itself, an agreement to receive unrelated promotional emails or SMS messages.

5. Who we share information with

We do not sell, rent or exchange your personal information.

Where necessary for the purposes described in this policy, personal information may be processed by service providers supporting our website and enquiry handling, including:

• Webflow, which provides website hosting and form-processing services.
• Our email service provider, which processes and stores enquiry notification emails and related correspondence.

We may also disclose information where you authorise us to do so, or where disclosure is required or permitted by applicable law.

6. Overseas storage and processing

Although Gosford Prestige operates in Australia, our website uses Webflow, a provider based in the United States.

Information submitted through our website may be stored or processed in the United States. Webflow may also use service providers in other countries to deliver its services.

You can read more about Webflow’s information-handling practices in its privacy documentation.

7. Cookies and website technology

We do not currently use Google Analytics, Google Ads tracking, Meta Pixel, remarketing tools or session-recording tools on our website.

Our hosting provider may process technical information and use technologies needed to deliver, maintain and secure the website. This is separate from advertising or remarketing tracking.

If we introduce analytics, advertising tools or other technologies that change how we handle personal information, we will update this policy as appropriate.

8. Storage, security and retention

Website enquiries may be held in Webflow’s form-processing systems and in our administration email account, including related correspondence.

No method of internet transmission or electronic storage is completely secure. Please avoid including unnecessary confidential information in website enquiries.

For information about how a particular enquiry is stored, protected or retained, or to request deletion of information you have provided, please contact us using the details below. We will consider deletion requests, taking into account any ongoing need for the information and applicable legal requirements.

9. Access and correction

You can contact us to request access to personal information you have provided through our website or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes. If we cannot fulfil a request, we will explain why, subject to any applicable legal restrictions.

10. Privacy enquiries and complaints

If you have a question or concern about how we have handled information collected through our website, please email admin@gosfordprestige.com.au.

Please include your contact details and enough information for us to understand your concern. Do not include unnecessary confidential documents.

We will review your complaint, seek further information if needed and respond using the contact details you provide.

Where your complaint falls within the jurisdiction of the Office of the Australian Information Commissioner, you may also be able to contact that office if you are dissatisfied with our response.

11. Changes to this policy

We may update this Privacy Policy to reflect changes to our website, services or information-handling practices. The current version will be published on this page with an updated revision date.

12. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

Gosford Prestige
JSR PRESTIGE GROUP PTY LTD
ABN: 82 674 097 173
Address: 3 Marstan Close, West Gosford NSW 2250
Email: admin@gosfordprestige.com.au
Phone: +61 2 4380 8600